After a fair amount of searching I eventually found an article at TechRepublic that provided the solution. This suggested that the rules might be corrupt and recommended recreating them to fix the problem. The process is quite simple and, whether my rules were actually corrupt or not, it fixed the issue:
- Select Tools then Rules and Alerts... to open the Rules and Alerts dialog.
- Select Options.
- Select Export Rules....
- Navigate to an appropriate folder and choose a file name. Select Save.
- Cancel the Options dialog.
- Select all your rules, and click Delete. Select Yes to confirm.
- You should now have no rules listed. Select OK.
- Exit and then re-start Outlook.
- Select Tools then Rules and Alerts... again.
- Select Options.
- Select Import Rules....
- Navigate to and select the file you just exported, then click Open.
- Cancel the Options dialog and select OK.
... and all should be fine!
This worked for me too - thank you!
ReplyDeleteThanks Very much for simple and working solution.
ReplyDeleteUnfortunately, this doesn't work for me. I've tried it a couple of times, still no go.
ReplyDeleteRules run fine on new incoming emails, but the first time I fire up Outlook, and it syncs with gmail, the rules don't get triggered on those emails.